If your traffic data isn't showing on the platform please try the following:

  1. Disconnect & reconnect your Google account within the platform
    - Head to the website settings

    - Scroll down to 'connected accounts'

    - Disconnect the account

    - Reconnect the correct Google account back into the platform

  2. Check you've connected the correct account

    - Head to https://my.hike.marketing/reporting

    - Press 'View in Analytics' if your Google Analytics (GA) data isn't showing OR press 'View in Search Console' if your Google Search Console (GSC) data isn't showing.

    - Does the property in Analytics match with the website you added into Hike?

  3. Is your Google account showing data?

    - Head to https://my.hike.marketing/reporting

    - Press 'View in Analytics' if your GA data isn't showing OR press 'View in Search Console' if your GSC data isn't showing.

    - When viewing the back end of your Google account - can you see any data?

    - If not, your Google tags haven't been set up correctly. Please reach out to your web developer to help you set these up.

    If you've tried all of the above and still having issues, please reach out to support@hikeseo.co or support on our live chat!

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