If you’re an agency that is thinking of signing up for Hike’s White-Label service, then you may be wondering if Hike ever communicates with your clients.
The answer is no… but also yes.
When you sign up for White-Label or White-Label Plus, you will have the ability to add in a custom email. This means that any automated communications from the platform come from your custom email address rather than a Hike-branded email address. So whether somebody has changed their password, ordered actions, or received an SEO performance report, they will be receiving emails from the platform, via an email address created by you that has no mention of Hike.
So no, ‘Hike’ will not communicate with your clients, but the platform will - through a custom email address of your choice.